Dane Willms - Cloud Administrator in Training                                                           
                 

               

   
      
     
         
            Dane Willms Profile          
         
           

ABOUT ME

                       

Dedicated IT professional leveraging a strong foundation in Service Desk operations (Active Directory, Microsoft 365) to pivot into a Cloud Administrator role focused on Azure. I currently hold the AZ-900 and AWS Certified Cloud Practitioner certifications. This website serves as my working portfolio for the Azure Cloud Resume Challenge, demonstrating practical skills in:

  • Front-end Hosting: Azure Storage Static Website and Azure CDN.
  • Back-end API: Azure Functions (Python) and Cosmos DB.
  • DevOps: Infrastructure as Code (IaC) and CI/CD with GitHub Actions.
           

                       

               View the architecture and code on GitHub.            

         
     
   
      
           
         
           

Certifications

         
         
           
               
                 

Microsoft Certified: Azure Fundamentals (AZ-900)

               
           
           
               
                 

AWS Certified Cloud Practitioner

               
           
           
               
                 

CompTIA Security+

               
           
           
               
                 

Google Cybersecurity Certificate

               
           
           
               
                 

GRC Mastery

               
           
         
     
           
         
           

Work

         
         
           
               
                 

RW Baird

                 

IT Service Desk Technician • March 2025 - Present

                         
  • Coordinate access control changes across departments to uphold data security standards and user permissions within Active Directory.
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  • Collaborate with senior engineers to troubleshoot complex network issues, contributing to a more streamlined support process.
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  • Develop and maintain a comprehensive knowledge base, ensuring that support staff have access to the latest information and troubleshooting steps.
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  • Oversee the configuration and installation of software applications for end-users, ensuring compliance with company standards.
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  • Enhance email filtering protocols to minimize spam and phishing threats while ensuring seamless communication for all users.
               
           
           
               
                 

Helgesen Industries

                 

IT Support Specialist • September 2023 - March 2025

                 
                     
  • Managed IT service requests via Zendesk & ManageEngine, providing technical support for all stakeholders to enhance user experience and satisfaction.
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  • Supported Microsoft 365 and Exchange Online, ensuring operational efficiency and resolving account issues.
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  • Assisted with compliance through system backups and audit evidence collection to ensure data integrity and regulatory adherence.
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  • Installed and configured network infrastructure using Cisco Meraki solutions to enhance connectivity and support organizational growth.
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  • Documented troubleshooting procedures and best practices to improve knowledge-sharing and efficiency.
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Skills & Tech

Cloud/DevOps: Azure (Storage, Functions, CDN, Cosmos DB), GitHub Actions (CI/CD), Infrastructure as Code (IaC) principles, AWS CCP fundamentals.
IT/Security: Active Directory, Microsoft 365/Exchange Online, CompTIA Security+ concepts, IAM, DLP, Incident Response, Cisco Meraki, Zendesk, ManageEngine.
Languages: HTML, CSS, JavaScript, Python (for the API).